:root{
  --brand:#0b4f8a;--brand-d:#083b68;--brand-l:#e8f1fa;
  --bg:#f4f6f9;--card:#fff;--line:#e3e7ee;--line-2:#eef1f5;
  --text:#1b2533;--muted:#667085;--ok:#15803d;--ok-l:#e7f6ec;--warn:#b45309;--warn-l:#fdf3e1;--bad:#b91c1c;--bad-l:#fdecec;
  --radius:10px;--shadow:0 1px 2px rgba(16,24,40,.05),0 1px 3px rgba(16,24,40,.06);
  --nav-w:236px;--top-h:60px;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--text);font:15px/1.5 "Segoe UI",system-ui,-apple-system,Roboto,Helvetica,Arial,sans-serif}
a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}
h1{font-size:1.55rem;margin:0 0 .2rem;line-height:1.25}
h2{font-size:1.05rem;margin:0 0 .9rem}
h3{font-size:.95rem;margin:1.2rem 0 .5rem}
code{background:var(--line-2);padding:1px 5px;border-radius:4px;font-size:.9em}
.muted{color:var(--muted)}.hint{color:var(--muted);font-size:.85rem;margin:.3rem 0 .8rem}
.ic{width:18px;height:18px;flex:none;vertical-align:-3px}
.nowrap{white-space:nowrap}

/* ---------- Layout ---------- */
.topbar{position:fixed;inset:0 0 auto 0;height:var(--top-h);background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:16px;padding:0 18px;z-index:30}
.brand{display:flex;align-items:center;gap:10px;color:var(--text);min-width:calc(var(--nav-w) - 36px)}
.brand:hover{text-decoration:none}
.brand strong{display:block;font-size:.98rem;line-height:1.1}
.brand small{display:block;color:var(--muted);font-size:.72rem;line-height:1.2;max-width:180px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.logo{display:inline-grid;place-items:center;width:36px;height:36px;border-radius:9px;background:var(--brand);color:#fff;font-weight:700;font-size:.9rem;letter-spacing:.5px;flex:none}
.topsearch{flex:1;max-width:520px;position:relative}
.topsearch .ic{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:var(--muted)}
.topsearch input{width:100%;padding:9px 12px 9px 36px;border-radius:8px;border:1px solid var(--line);background:var(--bg)}
.usermenu{margin-left:auto}
.who{display:flex;align-items:center;gap:10px;color:var(--text)}
.who:hover{text-decoration:none}
.who-t{font-size:.88rem;line-height:1.2}.who-t small{display:block;color:var(--muted);font-size:.75rem}
.avatar{display:inline-grid;place-items:center;width:34px;height:34px;border-radius:50%;background:var(--brand-l);color:var(--brand);font-weight:700;flex:none}
.nav-toggle{display:none;background:none;border:0;padding:6px;color:var(--text);cursor:pointer}
.nav-toggle .ic{width:24px;height:24px}
.sidenav{position:fixed;top:var(--top-h);bottom:0;left:0;width:var(--nav-w);background:#fff;border-right:1px solid var(--line);overflow-y:auto;z-index:25;padding:14px 10px}
.sidenav a,.navbtn{display:flex;align-items:center;gap:11px;padding:9px 12px;border-radius:8px;color:#344054;font-weight:500;font-size:.93rem;width:100%;background:none;border:0;cursor:pointer;font-family:inherit;text-align:left}
.sidenav a:hover,.navbtn:hover{background:var(--bg);text-decoration:none}
.sidenav a.active{background:var(--brand-l);color:var(--brand)}
.nav-sep{font-size:.7rem;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);padding:16px 12px 6px;font-weight:600}
.nav-backdrop{display:none}
.main{padding:24px 28px 40px;max-width:1360px}
.has-nav .main{margin-left:var(--nav-w);padding-top:calc(var(--top-h) + 24px)}
.no-nav .main{max-width:none;padding:0}
.foot{color:var(--muted);font-size:.8rem;text-align:center;padding:30px 0 0}
.no-nav .foot{padding:10px 0 30px}

/* ---------- Components ---------- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:20px;margin-bottom:18px}
.card.narrow{max-width:520px;margin:40px auto}
.card-head{display:flex;justify-content:space-between;align-items:baseline;gap:10px}
.card-head h2{margin-bottom:.7rem}
.page-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:18px;flex-wrap:wrap}
.page-head p{margin:.1rem 0 0}
.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 18px}
.grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0 18px}
.grid4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:0 18px}
.grid2.cols-lg,.grid3{gap:18px}
.grid2.cols-lg>.card,.grid3>.card{margin-bottom:0}
.grid2.cols-lg,.grid3:has(>.card){margin-bottom:18px}
.btn-row{display:flex;gap:8px;flex-wrap:wrap}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:9px 16px;border-radius:8px;border:1px solid var(--line);background:#fff;color:var(--text);font-family:inherit;font-weight:600;font-size:.9rem;line-height:1.2;cursor:pointer;white-space:nowrap;text-decoration:none}
.btn:hover{background:var(--bg);text-decoration:none}
.btn-primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn-primary:hover{background:var(--brand-d)}
.btn-success{background:var(--ok);border-color:var(--ok);color:#fff}.btn-success:hover{filter:brightness(.92);background:var(--ok)}
.btn-danger{background:var(--bad);border-color:var(--bad);color:#fff}.btn-danger:hover{filter:brightness(.92);background:var(--bad)}
.btn-ghost{background:transparent;border-color:transparent;color:var(--brand)}
.btn-ghost.danger{color:var(--bad)}
.btn-sm{padding:5px 10px;font-size:.82rem}
.btn-lg{padding:12px 22px;font-size:1rem}
.btn-block{width:100%}
.mt{margin-top:8px}

label{display:block;font-weight:600;font-size:.86rem;margin-bottom:14px;color:#344054}
input,select,textarea{display:block;width:100%;margin-top:5px;padding:9px 11px;border:1px solid #cfd5df;border-radius:8px;font-family:inherit;font-weight:400;font-size:.95rem;line-height:1.4;color:var(--text);background:#fff}
input:focus,select:focus,textarea:focus{outline:2px solid rgba(11,79,138,.25);border-color:var(--brand)}
input[readonly],input:disabled{background:var(--bg);color:var(--muted)}
input[type=checkbox],input[type=radio]{display:inline-block;width:auto;margin:0 6px 0 0;vertical-align:-1px}
input[type=file]{padding:7px;background:var(--bg)}
textarea{resize:vertical}
label.check{font-weight:500;display:flex;align-items:center;gap:2px}
label.inline{display:inline-flex;align-items:center;gap:8px;margin:0;font-weight:500}
label.inline select{width:auto;margin:0}
.row{display:flex;gap:8px;align-items:center}
.row input,.row select{margin-top:5px}
fieldset{border:0;padding:0;margin:0 0 14px}
legend{font-weight:600;font-size:.86rem;color:#344054;margin-bottom:5px}
.form-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:6px}
.form-actions.sticky{position:sticky;bottom:0;background:linear-gradient(transparent,var(--bg) 30%);padding:16px 0}
.form-card{max-width:980px}

.alert{padding:11px 14px;border-radius:8px;margin-bottom:14px;border:1px solid;font-size:.92rem;display:flex;gap:8px;align-items:center}
.alert-success{background:var(--ok-l);border-color:#bfe5cb;color:#14532d}
.alert-error{background:var(--bad-l);border-color:#f5c2c2;color:#7f1d1d}
.alert-warning{background:var(--warn-l);border-color:#f3d9a8;color:#78350f}

.badge{display:inline-block;padding:2px 9px;border-radius:999px;font-size:.75rem;font-weight:600;white-space:nowrap;border:1px solid transparent}
.st-open{background:#e8f1fa;color:#0b4f8a;border-color:#c9ddf0}
.st-in-progress{background:#efe9fd;color:#5b21b6;border-color:#ddd0fa}
.st-awaiting-user-response{background:var(--warn-l);color:var(--warn);border-color:#f3d9a8}
.st-resolved{background:var(--ok-l);color:var(--ok);border-color:#bfe5cb}
.st-closed{background:#f0f2f5;color:#475467;border-color:#e0e4ea}
.pr-low{background:#f0f2f5;color:#475467}
.pr-medium{background:#e8f1fa;color:#0b4f8a}
.pr-high{background:#fff1e6;color:#c2410c}
.pr-critical{background:var(--bad);color:#fff}
.role-employee{background:#f0f2f5;color:#475467}.role-it{background:#e8f1fa;color:#0b4f8a}.role-admin{background:#efe9fd;color:#5b21b6}
.em-sent{background:var(--ok-l);color:var(--ok)}.em-failed{background:var(--bad-l);color:var(--bad)}.em-logged{background:#f0f2f5;color:#475467}
.tag{display:inline-block;font-size:.7rem;font-weight:600;padding:1px 7px;border-radius:5px;background:var(--line-2);color:#475467;vertical-align:1px}
.tag-int{background:var(--warn-l);color:var(--warn)}
.od{color:var(--bad);font-weight:600}
.tref{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-weight:600;font-size:.88rem;white-space:nowrap}
.empty{color:var(--muted);text-align:center;padding:18px 8px;margin:0}

/* KPIs */
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow);color:var(--text);border-left:4px solid var(--brand);display:block}
a.kpi:hover{text-decoration:none;border-color:var(--brand)}
.kpi span{display:block;color:var(--muted);font-size:.8rem;font-weight:600}
.kpi strong{display:block;font-size:1.75rem;line-height:1.2;margin-top:2px}
.kpi em{display:block;font-style:normal;color:var(--muted);font-size:.78rem}
.kpi-bad{border-left-color:var(--bad)}.kpi-bad strong{color:var(--bad)}
.kpi-warn{border-left-color:#d97706}.kpi-warn strong{color:var(--warn)}
.kpi-good{border-left-color:var(--ok)}

/* Ticket list items */
.tlist{display:flex;flex-direction:column}
.titem{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;padding:11px 4px;border-top:1px solid var(--line-2);color:var(--text)}
.titem:first-child{border-top:0}
.titem:hover{background:var(--bg);text-decoration:none}
.titem.overdue{box-shadow:inset 3px 0 0 var(--bad)}
.tsub{font-weight:500;min-width:0}
.tsub small{display:block;color:var(--muted);font-weight:400;font-size:.8rem}
.tbadges{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.attention{border-color:#f3d9a8;background:#fffcf5}
.attention h2{display:flex;align-items:center;gap:8px;color:var(--warn)}

/* Bars */
.bar{display:grid;grid-template-columns:minmax(90px,38%) 1fr 34px;gap:10px;align-items:center;margin-bottom:9px;font-size:.86rem}
.bar-l{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bar-t{height:10px;background:var(--line-2);border-radius:6px;overflow:hidden}
.bar-t i{display:block;height:100%;background:var(--brand);border-radius:6px;min-width:3px}
.bar b{text-align:right}
.prio-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
.prio{border-radius:9px;padding:12px;text-align:center}
.prio strong{display:block;font-size:1.6rem;line-height:1.1}.prio span{font-size:.8rem;font-weight:600}
.spark{display:flex;align-items:flex-end;gap:3px;height:120px;padding-top:16px}
.spark span{flex:1;background:var(--brand);border-radius:3px 3px 0 0;position:relative;min-width:3px;opacity:.85}
.spark span:hover{opacity:1}
.spark b{position:absolute;top:-16px;left:50%;transform:translateX(-50%);font-size:.68rem;color:var(--muted);font-weight:600}
.spark-axis{display:flex;justify-content:space-between;color:var(--muted);font-size:.75rem;margin-top:4px}

/* Tables */
.table-card{padding:0;overflow:hidden}
.table-card>h2{padding:18px 20px 0}
.tbl{width:100%;border-collapse:collapse;font-size:.9rem}
.tbl th{background:#f8fafc;color:var(--muted);font-weight:600;font-size:.76rem;text-transform:uppercase;letter-spacing:.04em;text-align:left;padding:10px 14px;border-bottom:1px solid var(--line)}
.tbl td{padding:11px 14px;border-bottom:1px solid var(--line-2);vertical-align:top}
.tbl tr:last-child td{border-bottom:0}
.tbl tr:hover td{background:#fafbfd}
.tbl tr.overdue td:first-child{box-shadow:inset 3px 0 0 var(--bad)}
.tbl tr.inactive td{opacity:.6}
.tbl .r{text-align:right}.tbl .c{width:34px;text-align:center}
.tbl .actions{white-space:nowrap;text-align:right}
form.inline{display:inline}
.bulkbar{display:flex;gap:10px;align-items:center;padding:12px 14px;border-bottom:1px solid var(--line);background:#fbfcfe;flex-wrap:wrap}
.bulkbar label{margin:0}.bulkbar select{width:auto;margin:0}
.pager{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin:6px 0 18px}
.pager a,.pager .cur{padding:5px 11px;border-radius:7px;border:1px solid var(--line);background:#fff;font-size:.88rem}
.pager .cur{background:var(--brand);color:#fff;border-color:var(--brand)}
.pager .muted{margin-left:8px;font-size:.85rem}
.tabs{display:flex;gap:4px;margin-bottom:12px;flex-wrap:wrap}
.tabs a{padding:7px 14px;border-radius:8px;color:#344054;font-weight:500;font-size:.9rem}
.tabs a.on{background:#fff;border:1px solid var(--line);color:var(--brand)}

/* Filters */
.filters{padding:16px 18px 4px}
.filter-row{display:flex;gap:12px;flex-wrap:wrap;align-items:flex-end}
.filter-row label{flex:1 1 150px;margin-bottom:12px}
.filter-row label.grow{flex:3 1 240px}
.filter-row label.check{flex:0 0 auto;padding-bottom:10px}
.filter-row.more{display:none}
.filters.show-more .filter-row.more,.filter-row.more.open{display:flex}
.filter-actions{display:flex;gap:10px;align-items:center;margin-bottom:12px;flex-wrap:wrap}
.quick{font-size:.85rem;color:var(--muted)}.quick a{margin-left:8px}
.more-toggle{margin-bottom:12px}

/* Ticket page */
.ticket-head h1{font-size:1.4rem}
.crumbs{font-size:.85rem;color:var(--muted);margin:0 0 4px}
.meta{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:.4rem 0 0}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:18px;align-items:start}
.ticket-side .card{padding:18px}
.post{display:flex;gap:12px;padding:14px 0;border-top:1px solid var(--line-2)}
.post.first{border-top:0;padding-top:0}
.post-body{flex:1;min-width:0}
.post-head{font-size:.88rem;margin-bottom:4px}
.post-text{white-space:normal;overflow-wrap:anywhere}
.post.from-it .avatar{background:var(--brand);color:#fff}
.post.internal{background:#fffbeb;margin:0 -20px;padding:14px 20px;border-top-color:#f6e7bf}
.event{display:flex;gap:10px;align-items:baseline;font-size:.82rem;color:#475467;padding:7px 0 7px 12px;border-top:1px dashed var(--line-2);flex-wrap:wrap}
.event .dot{width:8px;height:8px;border-radius:50%;background:#cbd5e1;flex:none;margin-left:2px}
.event>span:nth-child(2){flex:1;min-width:200px}
.atts{list-style:none;padding:0;margin:10px 0 0;display:flex;flex-wrap:wrap;gap:8px}
.atts li{background:var(--bg);border:1px solid var(--line);border-radius:7px;padding:5px 10px;font-size:.84rem}
.atts a{display:inline-flex;gap:5px;align-items:center}
.reply-opts{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin-top:10px}
.reply-opts input[type=file]{width:auto;flex:1 1 220px;margin:0}
.reply-opts label{margin:0}
.reply-opts .btn{margin-left:auto}
.dl{display:grid;grid-template-columns:auto 1fr;gap:8px 12px;margin:0;font-size:.88rem}
.dl dt{color:var(--muted)}.dl dd{margin:0;overflow-wrap:anywhere}
.resolve-box{border-color:#bfe5cb;background:#f6fdf8}
.resolve-box.pulse{box-shadow:0 0 0 4px rgba(21,128,61,.18)}
.resolution{background:#fff;border:1px solid #bfe5cb;border-left:4px solid var(--ok);border-radius:8px;padding:12px 14px;margin:8px 0 14px}
.split{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.split form{background:#fff;border:1px solid var(--line);border-radius:8px;padding:14px}
.split .dim{opacity:.55}
.st-extra{display:none}
.status-form select{margin-bottom:12px}

/* New ticket priority picker */
.prio-pick{display:flex;gap:8px;flex-wrap:wrap}
.prio-pick legend{width:100%}
.pp{margin:0;flex:1 1 70px}
.pp input{position:absolute;opacity:0}
.pp span{display:block;text-align:center;padding:9px 6px;border:2px solid var(--line);border-radius:8px;font-weight:600;cursor:pointer;background:#fff;color:#475467}
.pp input:checked+span{border-color:currentColor}
.pp.pr-low input:checked+span{background:#f0f2f5;color:#344054}
.pp.pr-medium input:checked+span{background:#e8f1fa;color:#0b4f8a}
.pp.pr-high input:checked+span{background:#fff1e6;color:#c2410c}
.pp.pr-critical input:checked+span{background:var(--bad-l);color:var(--bad)}
.pp input:focus-visible+span{outline:2px solid var(--brand)}
.prio-help{margin-top:-6px}

/* Auth pages */
.auth-wrap{max-width:420px;margin:0 auto;padding:56px 16px 10px}
.auth-wrap.wide{max-width:860px}
.auth-brand{display:flex;align-items:center;gap:12px;margin-bottom:18px;justify-content:center}
.auth-brand strong{display:block;font-size:1.15rem}.auth-brand small{color:var(--muted)}
.auth-brand .logo{width:44px;height:44px;font-size:1rem}
.auth-wrap .card{padding:28px}
.auth-wrap h2{margin-top:1.4rem;padding-top:1rem;border-top:1px solid var(--line-2)}
.auth-links{text-align:center;font-size:.88rem;margin:16px 0 0}
.checks{list-style:none;padding:0;display:flex;flex-wrap:wrap;gap:6px 18px;font-size:.85rem}
.checks .ok{color:var(--ok)}.checks .bad{color:var(--bad);font-weight:600}
.checks-grid{display:grid;grid-template-columns:1fr 1fr;gap:4px 18px}

/* ---------- Responsive ---------- */
@media (max-width:1100px){
  .ticket-layout{grid-template-columns:1fr}
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .grid3{grid-template-columns:1fr 1fr}
  .grid4{grid-template-columns:1fr 1fr}
}
@media (max-width:860px){
  .nav-toggle{display:block}
  .brand{min-width:0}
  .brand small,.who-t{display:none}
  .topsearch{max-width:none}
  .sidenav{transform:translateX(-100%);transition:transform .2s ease;box-shadow:none}
  .nav-open .sidenav{transform:none;box-shadow:0 10px 30px rgba(0,0,0,.2)}
  .nav-open .nav-backdrop{display:block;position:fixed;inset:var(--top-h) 0 0 0;background:rgba(16,24,40,.35);z-index:20}
  .has-nav .main{margin-left:0;padding:calc(var(--top-h) + 16px) 16px 30px}
  .grid2,.grid3,.split,.checks-grid{grid-template-columns:1fr}
  .grid2.cols-lg,.grid3{gap:0}
  .grid2.cols-lg>.card,.grid3>.card{margin-bottom:18px}
  h1{font-size:1.3rem}
  .card{padding:16px}
  .post.internal{margin:0 -16px;padding:14px 16px}
  /* stacked responsive tables */
  .tbl.responsive thead{display:none}
  .tbl.responsive,.tbl.responsive tbody,.tbl.responsive tr,.tbl.responsive td{display:block;width:100%}
  .tbl.responsive tr{border-bottom:1px solid var(--line);padding:10px 14px;position:relative}
  .tbl.responsive td{border:0;padding:3px 0;text-align:left!important;display:flex;gap:10px}
  .tbl.responsive td[data-l]::before{content:attr(data-l);flex:0 0 105px;color:var(--muted);font-size:.78rem;font-weight:600;padding-top:2px}
  .tbl.responsive td.c{position:absolute;right:12px;top:12px;width:auto}
  .tbl.responsive td.actions{justify-content:flex-start;flex-wrap:wrap;padding-top:8px}
  .tbl.responsive tr.overdue td:first-child{box-shadow:none}
  .tbl.responsive tr.overdue{box-shadow:inset 3px 0 0 var(--bad)}
  .titem{grid-template-columns:1fr;gap:4px}
  .tbadges{justify-content:flex-start}
  .page-head .btn{width:100%}
  .page-head .btn-row{width:100%}.page-head .btn-row .btn{flex:1}
  .reply-opts .btn{margin-left:0;width:100%}
}
@media (max-width:480px){
  .kpis{gap:10px}
  .kpi{padding:11px 12px}.kpi strong{font-size:1.45rem}
  .topsearch input{font-size:16px}
  .bar{grid-template-columns:minmax(80px,42%) 1fr 28px}
  .grid4{grid-template-columns:1fr 1fr}
}
@media print{
  .topbar,.sidenav,.filters,.btn,.foot{display:none!important}
  .has-nav .main{margin:0;padding:0}
  .card{box-shadow:none;break-inside:avoid}
}
@media (max-width:860px){
  .tbl.responsive tr{padding-right:44px}
  .tbl.responsive td small{display:block}
  .tbl.responsive td br{display:none}
}